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FAQ
Questions, answered.
Products
What sizes do you offer?
What paper, ink and frames do you use?
How are posters packaged?
How do I care for my poster?
Shipping & Delivery
How long does shipping take?
Do you ship internationally?
How much does shipping cost?
Will I get a tracking number?
My order hasn't arrived — what should I do?
Can I change my shipping address after ordering?
Customs & International Orders
Will I be charged customs or import duties?
Why has my order been held at customs?
Do you mark orders as a gift to avoid customs charges?
What if my country refuses the parcel?
Returns & Refunds
What is your returns policy?
My poster arrived damaged — what now?
Can I return a custom poster?
When will I see my refund?
Do I pay for return shipping?
Custom Orders
How do custom posters work?
How long does a custom order take?
Still have a question? Email
officialvisualiseau@gmail.com
.
